Aging, Disability and Transit Services of Rockingham County (ADTS) operates its transit programs (RCATS, skat) without regard to race, color, national origin or disability in accordance with Title VI of the Civil Rights Act and the American with Disabilities Act (ADA). Any person who believes he or she has received any unlawful discriminatory practice under Title VI and or ADA may file a complaint with ADTS.
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
– Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
– How, when, where, and why you believe you were discriminated against.
– Include the location, names, and contact information of any witnesses.
For your convenience, a complaint form is available by request by contacting ADTS at (336) 347-2287 (711 for Relay) or may be downloaded here.
The complaint may be filed in writing with ADTS at:
Aging, Disability and Transit Services of Rockingham County
Attn: Central Complaint/Contracting Specialist
105 Lawsonville Avenue Reidsville, NC 27320
In addition to the Title VI complaint process with ADTS, you may also file a Title VI/ADA complaint with:
Federal Transit Administration (FTA)
Office of Civil Rights
1200 New Jersey Avenue SE
Washington DC 20590
The FTA’s complaint procedure is contained in the FTA Circular C4702.1B.